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Supporting your applications and your Pega Cloud Services environment

Suggest edit Updated on December 1, 2021

Support for both Pega Cloud services and your Pega applications are provided by the Global Client Services team. Pegasystems Global Client Support (GCS) is dedicated to keeping your Pega Cloud services running effectively. For information about GCS and the services provided, see Working with Pega Support.

In addition, you can refer to the following resources for information about using Pegasystems products, including Pega Cloud services:

  • Pega Community hosts a growing number of articles about Pega Cloud services and policies, including how-to information.
  • Collaboration Center can provide answers to specific questions that you might have about Pega Platform, Pega Cloud services, and other products.
  • Pega Academy offers courses that are designed and developed by Pega-certified experts to provide design and implementation best practices for Pegasystems products.
My Pega Cloud

You can manage Pega Cloud Services environments from the My Pega Cloud portal. For example, you can restart web AppTiers within your dev/test and staging environments, download a bundle of log files from your environment generated during the last 30 days, view high-level details about the environment, and perform required actions during an upgrade journey.

For details on these tasks, please see Self-managing your environments in the My Pega Cloud portal.

Accessing server logs by using Kibana

While you can generate a bundle of “raw” log files from the My Support Portal, Pega Cloud Services also gives you access to the Kibana platform, which provides the capability to view your server logs for analysis and tracking purposes. Kibana includes tools for searching and organizing the data as well.

Your “Welcome” email and the credential files will give you the ability to access the log files for your cloud environments through Kibana, using the ELK/Kibana logging URL and login credentials for each environment. For details on using this service, please see Accessing server logs on Pega Cloud Services environments by using Kibana.

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