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Using the Maintenance tile

Suggest edit Updated on June 2, 2022

Your My Pega Cloud portal Home page includes a Maintenance tile. This tile displays a count of the number of Upcoming maintenance tasks for your Pega Cloud. The tile also provides a View details link that goes to a Maintenance Task page where you can view upcoming and completed maintenance activities for all of your environments.

Before you begin:

Before you can use the My Pega Cloud portal, have the following:

  • Cookies enabled in your browser settings.
  • Cloud-admin role or cloud-change role access privileges. Contact your Pega Cloud administrator to secure those. For more information, see Support user roles.
  1. In the Maintenance Task page, in the Upcoming Maintenance Tasks and the Completed Maintenance Tasks sections, view the scheduled and completed maintenance tasks for your environments, respectively.
  2. In the Maintenance Type column, view the type of maintenance that your environment is scheduled for or has undergone.
    • Cloud infrastructure update
    • Hotfix
    • Patch Install
    • Pega Infinity Update
    • Decommission Environment
    • Decommission clone
  3. In the Environment URL column, view the environment URL to which the maintenance will be or was applied.

    Click the URL to be redirected to the environment.

  4. In the Environment Type column, view whether your environment is a Production, Staging, DevTest, Agile Studio, or Deployment Manager (DevOps), Business operations , Clone, or Production mirror type.
  5. In the SR ID column, view the service request ID for the maintenance activity.

    Click the support request ticket to be redirected to the support ticket on My Support Portal.

  6. In the Start Time column, view when the maintenance task started or when it is scheduled.
    1. On the Upcoming Maintenance Tasks section, view the version of Pega Platform undergoing maintenance in the Source Pega Version column.
    2. On the Completed Maintenance Tasks section, view the when the maintenance was completed in the Completed on column.
  7. Manipulate the table using: Group, Fields, or Density, or click Refresh to refresh the list.
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