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Using the My cloud setup tile

Suggest edit Updated on June 2, 2022

Use the My cloud setup tile in the My Pega Cloud portal to access all your Pega Cloud environments, download your Pega Cloud log bundles, and perform restarts on each environment.


Before you can use the My Pega Cloud portal, have the following:

  • Cookies enabled in your browser settings.
  • Cloud-admin role or cloud-change role access privileges. Contact your Pega Cloud administrator to secure those. For more information, see Support user roles.

From the My cloud setup tile, click View details to access the following functions in your environments:

My Pega Cloud tile functions

EnvironmentsView all of the environments to which you have access with information that includes Environment Name, Pega Version, Environment type, service type or deployment, production level, and status.

For each environment, you can click the More icon, and then choose one of the options:

  • Download log files
  • Restart a non-production environment
  • Manage a hibernated environment

If you expand the view for an environment, you can see:

  • A Database Storage section that includes database storage utilization details.
  • A Monitor on PDC link, a URL to the Pega Predictive Diagnostic Cloud (PDC) for the environment. For more information about how to log in, see Monitoring your application using Pega Predictive Diagnostic Cloud.
  • An Analyze logs link that launches the Kibana log viewer connected to the environment. For information about how to use visualization, see Visualizing your application performance.
  • An Activity Log section that displays a list of the self-service operations clients have performed to date.
Download log files

Generate a bundle of specified log files that have been created from your environment during the last 30 days for internal analysis or to share with Pega Global Customer Support (GCS). The log bundle is a compressed TAR file that you can download to your local computer. If no logs are available that match your filter, the Generate log bundle button is not enabled.

For more information about how to access your logs, see Accessing your log files for troubleshooting.

Restart environments

Restart the tiers in your development, test, and staging environments. When you restart your environment tiers by using the self-service portal, the average time for the nodes in your tier to restart is about 30 minutes, while the maximum time is about 60 minutes.

For more information about restarting, see Non-production environment restarts

Note: When you use the restart self-service, you do not impact your background processing tiers or the Search availability.
Manage a hibernated environment

After a period of no-activity usage, your environment begins a hibernating phase before entering a hibernated state that pauses usage of system resources.

For more information about waking up a hibernated environment, see Managing a hibernated environment.

Reviewing environment status and database details

Review the database storage utilization for this environment.

The Database Storage section provides useful information about your storage utilization in the database of your environment, including:
  • Provisioned database disk space.
  • Consumed database disk space.
  • The overall utilization represented as percentage of utilized database disk storage.
  1. In the My cloud setup tile, click View details.
  2. In the Environments section, click the environment name.
  3. Below the Environment Details section, view the Database Storage section.

Reviewing the activity log

Review the history of the self-service actions and activities your organization has completed on this environments.

The activity log for an environment displays the activities that have occurred on that environment, including the type of activity, the user who performed the action, the activity status, and when it was initiated. The Activity Log details can help you understand the actions that affect that environment.
  1. In the My cloud setup tile, click View details.
  2. In the Environments section, click the environment name.
  3. In the Environment Details section, view the activity log of self-service actions performed on your environment.
  4. Click Activity Log to view activities, their type, the user who performed the action, the activity status, and when it was initiated.

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