Using the My cloud setup tile
Use the My cloud setup tile in the My Pega Cloud portal to access all your Pega Cloud environments, download your
Pega Cloud log bundles, and perform restarts on each
environment. Prerequisites Before you can use the My Pega Cloud portal, have the following: From the My cloud setup tile, click View
details to access the following functions in your
environments: For each environment, you can click the
More icon, and then choose one of
the options: If you expand the view for an environment, you
can see: Generate a bundle of specified log files that have been
created from your environment during the last 30 days for
internal analysis or to share with Pega Global Customer
Support (GCS). The log bundle is a compressed TAR file that
you can download to your local computer. If no logs are
available that match your filter, the Generate
log bundle button is not enabled. For more information about how to access your logs, see Accessing your log
files for troubleshooting. Restart the tiers in your development, test, and staging
environments. When you restart your environment tiers by
using the self-service portal, the average time for the
nodes in your tier to restart is about 30 minutes, while the
maximum time is about 60 minutes. For more information about restarting, see Non-production environment restarts After a period of no-activity usage, your environment begins
a hibernating phase before entering a hibernated state that
pauses usage of system resources. For more information about waking up a hibernated
environment, see Managing a hibernated environment. Review the database storage utilization for this environment. Review the history of the self-service actions and activities your organization has
completed on this environments. My Pega Cloud tile functions
Item Description Environments View all of the environments to which you have access with
information that includes Environment Name, Pega Version,
Environment type, service type or deployment, production level,
and status. Download log files Restart environments Manage a hibernated environment Reviewing environment status and database details
Reviewing the activity log
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