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Using Pega Status

Suggest edit Updated on December 1, 2021

Pega Status is a Pega Cloud feature that provides you with a display of real-time information on the overall health of each active region in your subscription. you can also see the up-time performance of each component of your Pega Cloud services within a deployment region.

One of the key benefits of Pega Cloud is the prioritization of the transparency Pega provides clients. Pega understands that knowing the health of your business-critical solutions is important. Use Pega Status and a Status notification subscription to keep informed of the health and availability of your Pega Cloud service by exploring Pega Status.

Using Pega Status, people in your organization with appropriate credentials can see various operational details like a degrade in up-time performance, partial or major outages, and maintenance activities. Furthermore, you can see historical information like past incidents and up-time statuses. A brief description of each region and component is provided for clarity.

Review displays of application or component snapshots which are associated in a specified region in your subscription over a chosen period

Pega Status options

Pega Status gives you the option to receive notifications about services that may impact your business. After you subscribe, Pega Status automatically sends email notifications any time an incident is created, updated, or resolved. Pega strongly recommends that clients subscribe to all components/regions that are relevant to services they receive from Pega Cloud.
  • To subscribe to notifications relevant to your cloud subscription:
    1. Go to Pega Status.

      Pega recommends using a desktop browser instead of mobile for subscription configuration.

    2. Click Subscribe to Updates.

    3. Select the email icon.
    4. Enter your email address.
    5. Click Subscribe via email.

      The system displays a list of supported AWS regions, and the components that are available in each.

    6. Choose the components for which you would like to get status updates.
      1. To determine in which region(s) your Infinity Services operate in, log on to My Pega Cloud and for the system for which you want to subscribe to updates, note the region in the system reference name.

        All system reference names contain the region name in which it is deployed, as shown in the following image.

      2. In the Pega Status page, you can use the tool tip to see what region designation is assigned to its human readable name for each region we support.

        You can see that our US Ohio region is us-east-2 in the following image.

      3. For a list of all Pega Cloud services supported deployment regions, see Deployment regions for Pega Cloud Services

        To identify the Pega PDC system in which your system is deployed, login to PDC and refer to the URL displayed in your browser.

        For example, if you are deployed on PDC2, your browser displays something similar.

    7. At the bottom of the page, click Save.

      If you need further help deciding what services or regions to subscribe to, see Pega Support Contact Information.

  • To change your subscription options:

    1. Go to Pega Status.
    2. Click Subscribe to Updates.
    3. Select the email icon.
    4. Enter your contact information.
    5. Click Subscribe.
    6. On the next page, modify your list of components/products that you wish to subscribe to.

      For example, if you are deployed on PDC2, your browser displays something similar.

    7. At the bottom of the page, click Save.
  • To cancel your subscription:

    1. Go to Pega Status.

      Pega recommends using a desktop browser instead of mobile for subscription configuration.

    2. Click Subscribe to Updates.
    3. Select the email icon.
    4. Enter your contact information.
    5. Click Subscribe.
    6. At the top of the page, click Unsubscribe from Updates.
    7. Confirm your selection.
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