When Pega Customer Decision Hub™ for Financial Services provides Collections treatments in the form of offers, the ProcessWaitingGenericFlow agent is responsible for taking actions defined on the offer flows.
If your connection to the Collections application fails, this agent may also fail. Pega Customer Decision Hub for Financial Services has an inbuilt error handling activity extension point for connectivity issues. You are recommended to customize the HandleCollectionInteractionError activity, which currently is designed to send emails to the system admin and the CSR (both are configured to the same email address as Pega does not provide the CSR operator).
To take advantage of this functionality, perform the following actions:
- Update the email addresses and the email treatment content to what fits your implementation.
- Set the Notify parameter to true when calling this activity.
This activity is referenced by the HandleCollectionInteraction activity. This activity is for notifying and handling edge case error scenarios. It is not expected to be invoked normally.