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Checking for rule overrides, deprecated rules, and withdrawn rules in Pega Customer Service

Suggest edit Updated on March 19, 2021

After you update your application, run the Pega Customer Service Upgrade Checker to check whether your application includes overrides to final rules, or rules that Pega has deprecated or withdrawn. You can then fix the overrides, and remove the deprecated and withdrawn rules. For more information, see Pega Customer Service Upgrade Checker.

Note: If you are using an industry version of Pega Customer Service, perform this action from the industry application, and not from the Pega Customer Service application.Important: Run the Pega Customer Service Upgrade Checker before you update your built-on application.

A final rule is a locked rule that you should not override in your application because an override interferes with updates or is not allowed for security reasons. As part of improving the update and implementation processes, Pega has identified and locked many existing rules that were not previously locked.

Pega Customer Service Upgrade Checker provides high-level guidance on how to fix the overridden rules.

  • If there are no overrides to final rules, the health of your application is displayed as Good.
  • If there are overrides to final rules, the health of your application is displayed as Poor.

The effort required to remove overrides depends on the number of overrides that you need to address, and the complexity of each override. Some overrides might be easier to withdraw without any additional re-work, while others might require a redesign of custom features that are delivering business value.

To run the Pega Customer Service Upgrade Checker, complete the procedures in this section.

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