Skip to main content


Checking your Pega Sales Automation access roles for the required privileges

Suggest edit Updated on March 19, 2021

In Pega Sales Automation releases 7.4 and later, security enhancements on several rules require that an operator have new privileges to access the rules. Without the new privileges, an operator cannot access the rules required to run the application. After you update, complete the following steps to check if you need to add the new privileges to any of your access roles.

If you update from an earlier release, and your application uses the out-of-the-box access roles, your operators acquire the required privilege after the update.

  1. Review your access groups to determine whether you use any of the access roles that have been updated to include the new privilege:
    Access rolePrivilege
    PegaCRM:User4crmCanSAUserRunActivity, crmCanCRMUserRunActivity
    PegaCRM-SFA:SysAdmincrmCanSAUserRunActivity, crmCanCRMUserRunActivity
    PegaSFA-EmailServicescrmCanSAUserRunActivity, crmCanCRMUserRunActivity
  2. If an access group does not include an access role with the required privileges, ensure that your operators can access the rules that are required to run your application:
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us