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Importing the critical rules list

Suggest edit Updated on March 19, 2021

Download and then import the list of critical rules for your application. The Pega Customer Service Upgrade Checker uses this list to determine whether your application has overridden any final rules so that you can fix the overrides, and also to determine whether your application includes rules that have been deprecated or withdrawn.

Note: If you use an industry version of Pega Customer Service, you will import the critical rules list for both the base Pega Customer Service application and the industry version of the application.
  1. Go to Pega Marketplace and then enter Pega Customer Service Upgrade Checker in the Search Marketplace field.
    For more information, see Pega Customer Service Upgrade Checker.
  2. Download the .zip file for the version to which you are updating, and then extract the contents.
    The contents include a separate folder for each of the Pega Customer Service applications. Within each folder is a .jar file that contains the list of critical rules for that application.
  3. In the header of Dev Studio, click ConfigureApplicationDistributionImport.
  4. Browse to the .jar file for your application, and then follow the wizard instructions.
    ChoicesActions
    Industry versions of Pega Customer Service that run on top of the base Pega Customer Service applicationImport the .jar file for Pega Customer Service, then import the .jar file for the industry version of the application.
    Base Pega Customer Service application onlyImport the .jar file for Pega Customer Service.
  5. In the header of Dev Studio, click the name of the application, and then click Definition.
  6. On the Application page, in the Application rulesets section, add the PegaCS-UpgradeChecker:08-0x ruleset, where x is the version to which you are updating.
    Note: After you run the Pega Customer Service Upgrade Checker, you can delete the ruleset from your application definition.
  7. Click Save.
What to do next: Run the Pega Customer Service Upgrade Checker as described in Running the Pega Customer Service Upgrade Checker.
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