Skip to main content

Enabling the Pega Collections legacy mode

Suggest edit
Updated on March 16, 2022

Starting with release 8.6, Pega Customer Decision Hub for Financial Services and Pega Marketing for Financial Services applications are no longer supported. You can use Pega Customer Decision Hub instead, which uses the latest features of Next-Best-Action Designer. Optionally, you can continue working with Pega Collections in legacy mode.

Pega CRM for Financial Services 8.6 Feature Adoption for Pega Cloud
Note: This change affects existing Pega Collections implementations that are based on Customer Decision Hub for Financial Services, and the integration with Customer Service for Financial Services

To continue working with Pega Collections in legacy mode, perform the following steps after upgrading to release 8.6.

  1. Turn on the toggle for LegacyCollections in your implementation of Pega Customer Service for Financial Services.
    1. In the header of Dev Studio, click Configure > System > Release > Toggles.
    2. In the Identifier column, locate the LegacyCollections toggle, and then click the Edit icon on the right side of the row.
    3. Enable the appropriate option.
  2. Click Submit.
  3. To update your implementation of Pega Customer Decision Hub for Financial Services, see Upgrading from Pega Customer Decision Hub for Financial Services.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us