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Sending payment reminders

Suggest edit Updated on July 1, 2021

Send interactive voice and text messages, emails and push notifications to customers who are past due to encourage self-service and accelerate payments. These proactive, automated interactions help your bank get ahead of other creditors while freeing your collectors to focus on more complex issues, reducing the time and cost of treating delinquent accounts.

The process flow chart below shows various inputs and output tasks related to sending outbound payment reminders.

Tasks associated with sending payment reminders using Pega Customer Decision Hub
Diagram showing the flow of tasks associated with sending payment reminders using
            Pega Customer Decision Hub

  • Configuring payment reminders for collections

    Collections managers can configure payment reminders to bring past-due account to customers attention, and thus encourage customers to make payments. Next-Best-Action decisions recommends relevant reminder action for every customer interaction.

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