Skip to main content

Frequently asked questions about Pega Customer Decision Hub for Collections

Suggest edit
Updated on July 1, 2021

See the following topics for additional information, tips and tricks, and best practices.

How can I use more advanced contact policy logic for Collections-related correspondences?

You can include your custom logic in the tag">ContactPolicyExtension strategy to support your requirements. For example, you can manage channel constraints by state or postal code.

How can I configure channels enabled on the Next-Best-Action Designer channel tab?

Channels are means of communication that customer can use to interact with a company. Pega Customer Decision Hub supports inbound as well as outbound channels. For more information, see:

What are transactional actions and when to define an action type as Transactional?

Define an action as transactional if you do not want to apply the usual contact policies to this action, for example, because the action is a regulatory communication which the client must receive regardless of contact policies. Customer contact limits logic is not applicable to transactional actions, but contact policy suppression is still applicable.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us