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Pega Customer Decision Hub for Collections User Guide

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Updated on July 1, 2021

Pega Collections is a debt collection solution for Retail Banking. To improve the success rate on collections, you can use Pega Collections in conjunction with Pega Customer Decision Hub.

Using Pega Customer Decision Hub with Pega Collections

In today's highly mobile society, it is much more difficult for banks to engage with mobile debtors since they do not have the tools necessary to engage with them wherever they happen to be. As a result, debtors quickly become frustrated and what should be a win-win scenario often turns into a lose-lose proposition.

Pega Customer Decision Hub supports Collections decisioning to help you make smarter decisions throughout the collections life cycle, and to help banks save time and increase the success rates on debt collection.

This document will help you understand how you can leverage the Retail Banking Next-Best-Action Designer template to configure your Pega Collections strategy to help you manage debt collection.

Next best action execution for Pega Collections
Next best action execution for Pega Collections
  • Next topic Getting started with Pega Customer Decision Hub for Collections
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