Skip to main content

Inbound and Outbound Interaction Management

Suggest edit Updated on January 22, 2021

Manage your customer engagements and next-best-actions across inbound and outbound channels.

Inbound channels that Pega Customer Decision Hub for Communications supports include web, call center, mobile, retail, IVR, and ATM. For outbound capabilities, Pega Customer Decision Hub for Communications supports email, SMS and push, as well as external paid channels through the use of Paid Media Manager. You can also define your own channels are required.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us