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Applying communications accelerators

Updated on May 30, 2022

Speed up your implementation of Pega Customer Decision Hub for the communications industry and get more value from your investment in Pega Customer Decision Hub by applying accelerators. Accelerators help communications providers go live with their applications in a shorter time and provide guidance on best-in-class Pega practices.

The following accelerators are available for Pega Customer Decision Hub implementations for the communications industry:

Pega Next-Best-Action Advisor
This application uses Pega Customer Decision Hub to guide interactions in agent-assisted channels through a constant stream of next-best-action recommendations. Pega Next-Best-Action Advisor helps agents pivot from selling, through serving, to retaining based on each customer’s unique situation. Pega Next-Best-Action Advisor is part of the Pega Customer Relationship Management suite.
Note: Pega Next-Best-Action Advisor is a product and cannot be treated as a standalone accelerator.
Pega Next-Best-Action Advisor connector for Pega Customer Decision Hub
The connector integrates Pega Customer Decision Hub with Pega Next-Best-Action Advisor. This component is required if you want to use your Pega Customer Decision Hub application with Pega Next-Best-Action Advisor, Pega Customer Service for Communications, or both.
Next-Best-Action Designer Template for Pega Next-Best-Action Advisor
The Next-Best-Action Designer template defines a standard configuration to accelerate your implementation of Pega Next-Best-Action Advisor with Pega Customer Decision Hub. The template includes a typical communications-based hierarchy of groups and issues and engagement policies that you can customize to ensure that your customers receive the right actions in a timely manner. The template was designed by using the knowledge and experience gained from successful implementations of Pega Customer Decision Hub in agent-assisted channels for communications providers.
Advanced Bundling Component
This component accelerates the implementation of Pega Customer Decision Hub for organizations that want to use the advanced bundling capabilities typically required of Pega Next-Best-Action Advisor without implementing Pega Next-Best-Action Advisor itself.
Before you begin: Determine which accelerators you need by reviewing the following implementation scenarios:
Data model for communications required?Advanced bundling capabilities required?Pega Next-Best-Action Advisor required?Components to install
NNN
  • Advanced Bundling Component
NN
  • Advanced Bundling Component
  • Communications Customer Analytical Data Model (xCAR)
NN
  • Advanced Bundling Component
N
  • Advanced Bundling Component
  • Communications Customer Analytical Data Model (xCAR)
N
  • Next-Best-Action Designer Template for Pega Next-Best-Action Advisor
  • Pega Next-Best-Action Advisor for Pega Customer Decision Hub
  • Communications Customer Analytical Data Model (xCAR)
  • Next-Best-Action Designer Template for Pega Next-Best-Action Advisor
  • Pega Next-Best-Action Advisor for Pega Customer Decision Hub
  1. Go to Pega Marketplace and download the components that you want to add to your application.
  2. Install the components by following the instructions that are provided with each component.

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