In Pega Customer Decision Hub version 8.7, you can export interactions and decision results to a repository, by using the export infrastructure that Pega Customer Decision Hub provides out of the box.

You can use the exported data for analysis in the Customer Profile Viewer and external business intelligence (BI) tools, as well as for auditing.

If you skipped the repository selection when running the setup wizard, select the repository in your application settings.

The interactionHistory/writeToStream dynamic system setting that controls the export of interactions is enabled by default, which means that the system can start exporting interactions as soon as you select the repository. Optionally, you can enable the export of decisions by enabling the decision/writeToStream dynamic system setting.

The exported files are stored in the repository for 180 days. You can change the default retention periods for exported interactions and decisions by modifying the related dynamic system settings.

The WriteDataToInteractionFiles and WriteDataToDecisionFiles real-time data flow runs create files in the repository every 300 seconds, or after processing 75,000 records. The condition that is satisfied first triggers file creation. You can modify the snapshot management settings to control the size and number of exported files.