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Use case examples

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Updated on November 18, 2021

The table below presents an example list of common use cases. Each represents a scenario in which a customer may utilize Pega Customer Decision Hub to achieve a business objective:

Pega Customer Decision Hub Product Overview

Pega Customer Decision Hub use cases

Use caseDescription
RetentionThe application provides the agent with the tools to ensure that they understand the value of the customer and the best options to retain customers who are looking to churn.
Cross-Sell/UpsellNext Best Offer prioritized ranking is supported by all the necessary arguments and collateral to convert the opportunity.
Negotiation-Based SellingThis engagement type takes a more consultative approach to selling by putting the customer in charge of the conversation while ensuring that the negotiation stays within the budgets calculated for this customer.
Product/Service Usage StimulationCommunicating to customers proactively to entice or stimulate product or service usage. Calculating the right incentive for each customer will ensure a higher conversion rate.
Renewal Reminders/RetentionTargeting customers who are approaching key product events to ensure they remain loyal customers.
Newsletter, Article, Content MarketingDriving traffic to landing pages or microsites to capture customer details and fuel lead capture and conversion processes.
Significant Event/Anniversary CommunicationDaily Campaigns that seek out customers with important anniversary dates with specific, personalized messages, for example, Birthday Campaign.
AcquisitionEither direct to customers or via prospect lists to drive growth of the customer base.
On-BoardingInitial communications focusing on things like Welcome packs, Sign-up for Auto-Pay, Payment reminders, and product and service awareness.
Product/Service PromotionProduct and service promotions to generate awareness or education to support or coincide with product launches.
RetargetingTargeting customers who partially engaged on with appropriate messaging to reinforce the features and benefits.
Viral MarketingCapturing customer details and other related data items and using these to trigger other marketing messages to create the potential for very high visibility and visibility of the company messages.
Incentive-Driven, Game-Oriented MarketingUsing what we know to tailor individual communications for each customer to ensure they are relevant, timely, and appropriate.
Seasonal MarketingKeeping organizations in the mind of the customer at relevant times of the year.
BundlingBy packaging up multiple actions within a parent action, bundling enables organizations to communicate a tailored package of actions to each customer.
Location-based marketingTarget customers based on their location using Geofence functionality.
Event initiated/Trigger marketingRespond to real-time marketing opportunities by pushing relevant actions to customers.
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