Skip to main content

 –

Accessing Interaction History data for external reports

Suggest edit Updated on October 29, 2021

Extract Interaction History data to do reporting in external tools, to create insight from data that spans beyond the Pega application scope.

This tutorial describes how to use the Interaction History report to export data out of Pega Customer Decision Hub for use with an external Business Intelligence reporting tool.
  1. Work with your team to identify the Interaction History data that is required for reporting.
  2. Develop a staging table to hold Interaction History data.
  3. Extract the data from Pega Customer Decision Hub by using the File data set.
    For more information, see "Exporting customer data from Pega Customer Decision Hub" in the Pega Customer Decision Hub Implementation Guide.
  4. Transform the data as necessary and load it into your Business Intelligence reporting tool.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us