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Creating a contact policy

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Updated on January 19, 2022

You create a new Contact Policy from the Contact Policies landing page.

Pega Customer Decision Hub

A new Contact Policy rule resembles the following:

The Contact Policy rule has the following tabs:

  • General - Configure the Contact Policy’s availability and per-channel contact limits.
  • History - Specify the Description and Usage information for this Event.
  1. Click the New button on the Contact Policies landing page.
  2. Enter a unique Contact Policy name in the Short description field.
  3. Click Create and open.
  • Previous topic Controlling the number of customer contacts with contact policies
  • Next topic Adding more tracking time periods for contact policies
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