Skip to main content

Propensity Threshold Use Cases

Suggest edit Updated on January 19, 2022

The following Propensity Threshold use cases are examples of how to set a minimum threshold for various scenarios.

Pega Customer Decision Hub

As a user, I want to set a global minimum propensity threshold for all actions in any channel

To set a global threshold, for example, 0.55, simply set the propensity and leave all other columns blank.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
0.55

As a user, I want to set a minimum propensity for my inbound channels

To set the minimum propensity for any actions presented on any inbound channel to 0.6, simply set the direction and propensity.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
Inbound0.6

As a user, I want to set a minimum propensity for my outbound channels

To set the minimum propensity for any actions presented on any outbound channel to 0.55, simply set the direction and propensity.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
Outbound0.55

As a user, I want to set a minimum propensity for the Acquisition Issue for my inbound channels

To set the minimum propensity for any actions in the Acquisition Issue presented on any inbound channel to 0.6, simply set the direction, issue and propensity.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
InboundAcquisition0.6

As a user, I want to set a minimum propensity for the Acquisition Issue for my Web channel to be 0.57, and for the inbound Call Center to be 0.62

Set the direction, channel, issue and propensity for each of the Web and CallCenter channels.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
InboundWebAcquisition0.57
InboundCallCenterAcquisition0.62

As a user, I want to set a minimum propensity for the Acquisition Issue and Devices group for my Email channel to be 0.56, and for the SMS channel to be 0.65

Set the direction, channel, issue, group and propensity for each of the Email and SMS channels.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
OutboundEmailAcquisitionDevices0.56
OutboundSMSAcquisitionDevices0.65

As a user, I want to set a minimum propensity for any actions in the Acquisition Issue and Devices group for my Email channel to be 0.56, except for the discounted new model top-end phone where I want the minimum propensity to be 0.7

Set the direction, channel, issue, group and propensity for the Email channel, and then override that propensity with any action specific values.

pyDirectionpyChannelpyIssuepyGrouppyNamepyTreatmentpyPropensity
OutboundEmailAcquisitionDevices0.56
OutboundEmailAcquisitionDevicesPhone Offer0.7
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us