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Trigger strategy

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Updated on January 19, 2022

A trigger strategy is generated after you define a trigger within Next-Best-Action Designer and specify the business structure to apply. This strategy is referenced by a data flow, which is also generated and managed by the system.

Pega Customer Decision Hub
A separate trigger strategy is generated for each business structure specified as part of a trigger configuration and the strategies are named based on the business structure as shown in the following table:
IssueGroupTrigger strategy nameExample
All issuesAll groupsTrigger_NBA_TopLevel
<Issue>All groupsTrigger_H_NBA_<issue>Trigger_H_NBA_Retention
<Issue><Group>Trigger_H_NBA_<issue>_<group>Trigger_H_NBA_Retention_Cards

The layout of the strategy depends on the configuration of the context dictionary. The following example shows an implementation of multiple Subscribers within an Account, for example, for a Communications application. Note that this example is for all issues and all groups.

The Trigger strategy
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