Skip to main content

 –

Enabling channels

Suggest edit Updated on January 19, 2022

Use the on/off toggles to indicate which inbound and outbound channels are active and should be considered for Next-Best-Action.

Pega Customer Decision Hub
  1. In the Channels tab of the Next-Best-Action Designer, in the Channels section, review the active toggles.
  2. If you want to disable a channel for Next-Best-Action, set the related toggle to OFF.
    If a channel is toggled off, its status is stored in a Decision decision data rule (DDR) and the related part of the strategy framework is turned off. Setting the toggle to on reactivates the related part of the strategy framework.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us