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Pega Call 8.3.1

Suggest edit Updated on May 20, 2021

Pega Call 8.3.1 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.3.1

Issue IDDescriptionVersion fixed
SE-54362Resolved an issue with test calls failing when placed for a Genesys computer telephony integration (CTI) link.

8.2 hotfix

8.3.1 patch

SE-55724Resolved an issue with transferring calls for the Amazon Connect connector.

8.2 hotfix

8.3.1 patch

SE-57028Resolved an issue with log creation when a custom log location is used.

8.2 hotfix

8.3.1 patch

SE-57254Added single sign-on (SSO) support for remote CTI links.

8.3 hotfix

8.3.1 patch

SE-58259Added a data transform to save the callback number in an interaction so that customer service representatives (CSRs) can access it later.

8.2 hotfix

8.3.1 patch

SE-58541Resolved an issue with keyboard display in the call control panel.

8.3 hotfix

8.3.1 patch

SE-58543Added alternative text for phone icons to improve accessibility.

8.3 hotfix

8.3.1 patch

SE-58563Resolved an issue with keyboard selection in the Destination target CSR autocomplete list displayed when setting up a call transfer.

8.3 hotfix

8.3.1 patch

SE-58746Resolved an issue with the refresh and display of the After Call Work status.

8.2 hotfix

8.3.1 patch

SE-58748Added the option to prohibit manual Destination phone number selection during a call transfer and enforce selection form the autocomplete list of CSRs who are currently active.

8.2 hotfix

8.3.1 patch

SE-59077Resolved an issue with the availability of the hang-up button when initiating a call transfer.

8.2 hotfix

8.3.1 patch

SE-59119Resolved an issue with the After Call Work status being mistakenly cleared.

8.2 hotfix

8.3.1 patch

SE-59164Resolved a CSR login issue when autopopulating CSR credentials.

8.2 hotfix

8.3.1 patch

SE-59333Resolved an issue with the resync button for the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-59644Resolved an issue with screen pops not clearing after a customer disconnects from a call.

8.3 hotfix

8.3.1 patch

SE-59893Added additional debugging for troubleshooting synchronization issues with the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-59953Resolved an issue with the location of login screen error messages.

8.3 hotfix

8.3.1 patch

SE-60418Resolved an issue with multiple interaction tabs created when multiple subscriptions are in use with the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-60489Resolved an issue with populating the pyDNName property.

8.3 hotfix

8.3.1 patch

SE-60615Resolved a PegaCTI log creation issue with the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-60652Resolved an issue with the Pega Call softphone not working correctly when multiple phone lines are configured for the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-60759Added accessibility improvements.

8.3 hotfix

8.3.1 patch

SE-60877Resolved an issue with the display of the Resume button for calls. Previously, when a CSR on multiple simultaneous calls put a caller on hold, the Resume button displayed incorrectly due to call state not refreshing.

8.3 hotfix

8.3.1 patch

SE-60888Resolved an issue with screen pop display delay and flickering.

8.3 hotfix

8.3.1 patch

SE-60910Resolved an issue with duplicate interactions being created for a call when using auto-accept to open an interaction.

8.3 hotfix

8.3.1 patch

SE-61235Resolved an issue with handing a forced logout and related notification display.

8.3 hotfix

8.3.1 patch

SE-61274Resolved an issue with Pega Call handling events in an incorrect order.

8.2 hotfix

8.3.1 patch

SE-61364Resolved an issue with a transferred interaction remaining assigned to the CSR who initiated an integrated voice and data transfer.

8.3 hotfix

8.3.1 patch

SE-61409Resolved an issue with a delay in starting an interaction.

8.3 hotfix

8.3.1 patch

SE-61485Resolved an issue with attaching pegacall as resourceID in JabberID with the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-61713Resolved a failover issue for the Finesse connector.

8.3 hotfix

8.3.1 patch

SE-61997Resolved an issue with the interaction tab closing when a customer hangs up a call.

8.3 hotfix

8.3.1 patch

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