Skip to main content

Pega Call 8.4.1

Suggest edit Updated on May 20, 2021

Pega Call 8.4.1 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.4.1

Issue IDDescriptionVersion fixed
SE-59893Added additional debugging for troubleshooting synchronization issues with the Finesse connector.

8.3.0 hotfix

8.4.1 patch

SE-60265Resolved an issue with agent options not being displayed after an agent completes a blind transfer.

8.3.0 hotfix

8.4.1 patch

SE-60386Resolved an issue with browser refresh causing a failover to be triggered with the Finesse connector.

8.3.0 hotfix

8.4.1 patch

SE-60418Resolved an issue with multiple interaction tabs created when multiple subscriptions are in use with the Finesse connector.

8.3.0 hotfix

8.4.1 patch

SE-60489Resolved an issue with populating the pyDNName property.

8.3.0 hotfix

8.4.1 patch

SE-60615Resolved a PegaCTI log creation issue with the Finesse connector.

8.3.0 hotfix

8.4.1 patch

SE-60652Resolved an issue with the Pega Call softphone not working correctly when multiple phone lines are configured for the Finesse connector.

8.3.0 hotfix

8.4.1 patch

SE-60759Added accessibility improvements.

8.3.0 hotfix

8.4.1 patch

SE-60902Resolved an issue with the blind transfer operation when an interaction and service case are open.

8.2.0 hotfix

8.4.1 patch

SE-61194Resolved an issue with Pega Call agent state being set to an unknown state.

8.3.0 hotfix

8.4.1 patch

SE-61235Resolved an issue with handing a forced logout and related notification display.

8.3.0 hotfix

8.4.1 patch

SE-61274Resolved an issue with Pega Call handling events in an incorrect order.

8.2.0 hotfix

8.4.1 patch

SE-61409Resolved an issue with a delay in starting an interaction.

8.3.0 hotfix

8.4.1 patch

SE-61485Resolved an issue with attaching pegacall as resourceID in JabberID with the Finesse connector.

8.3.0 hotfix

8.4.1 patch

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us