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Pega Call 8.4.2

Suggest edit Updated on May 20, 2021

Pega Call 8.4.2 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.4.2

Issue IDDescriptionVersion fixed
SE-60652Resolved an issue with the call control panel getting corrupted when calls were received on more lines than configured.

8.3.0 hotfix

8.4.2 patch

SE-61997Resolved an issue where interactions would automatically close when the associated calls were disconnected.

8.3.0 hotfix

8.4.2 patch

SE-62145Resolved an issue where the Transfer button was not visible for external or queue calls.

8.3.0 hotfix

8.4.2 patch

SE-62152Resolved an issue that caused warm transfers to fail.

8.2.0 hotfix

8.4.2 patch

SE-62182Resolved an issue where the call control panel did not close as expected after an outbound call was placed.

8.3.0 hotfix

8.4.2 patch

SE-62187Resolved an issue where the Pega Call presence agent was listening on the wrong network interface.

7.1.0 hotfix

8.4.2 patch

SE-62256Resolved an issue where interactions remained open for CSRs even after they completed a blind transfer.

8.3.0 hotfix

8.4.2 patch

SE-62702Resolved an issue with Cisco Finesse connections where CSRs were unable to select the reason codes for not being ready for calls or logging out.

8.2.0 hotfix

8.4.2 patch

SE-62749Resolved an issue with the color of the computer telephony integration (CTI) agent state icon.

7.1.3 hotfix

8.4.2 patch

SE-62763Resolved an issue where agents could not see the Transfer button if they clicked outside of the transfer pop-up after initiating a transfer.

8.3.0 hotfix

8.4.2 patch

SE-62764Resolved an issue that caused errors when agents with more than one open call tried to switch between the calls.

8.3.0 hotfix

8.4.2 patch

SE-62796Resolved an issue when retrieving a held call.

8.3.0 hotfix

8.4.2 patch

SE-62818Resolved an issue with interactions getting locked during voice data transfer.

8.3.0 hotfix

8.4.2 patch

SE-62937Resolved an issue with queue calls where the call state was changing to Unknown instead of After Call Work (ACW).

8.3.0 hotfix

8.4.2 patch

SE-63263Resolved an issue where outbound calls from Pega Call occasionally caused Internet Explorer to freeze.

7.1.0 hotfix

8.4.2 patch

SE-63493Resolved an issue where users were unable to click icons by using the keyboard during calls.

7.4.0 hotfix

8.4.2 patch

SE-63853Resolved an issue where incorrect customer party information was displayed after a conference call was merged.

8.3.0 hotfix

8.4.2 patch

SE-63854Resolved an issue with incorrect display of agent status when the user was not logged in as an agent.

8.3.0 hotfix

8.4.2 patch

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