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Pega Call 8.4.3

Suggest edit Updated on May 20, 2021

Pega Call 8.4.3 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.4.3

Issue IDDescriptionVersion fixed
SE-59490When a case is transferred from one agent to another, the Transfer button now displays as expected for the second agent.

7.4.0 hotfix

8.4.3 patch

SE-63493Resolved an issue where users were unable to click icons by using the keyboard during calls.

7.4.0 hotfix

8.4.3 patch

SE-65577Added a timer to the call control panel icon to show the duration for which a call has been on hold.

8.3.0 hotfix

8.4.3 patch

SE-65704Resolved an issue where call objects were not created when agents made calls to extensions.

8.2.0 hotfix

8.4.3 patch

SE-65840Resolved an issue where call processing was looking for calls that were not persisted.

8.2.0 hotfix

8.4.3 patch

SE-66038Resolved an issue where Cisco application gateways did not use all of their threads while processing requests.

7.21.1 hotfix

8.4.3 patch

SE-66069Resolved an issue related to incorrect call data when using simple telephony mode.

7.1.3 ML4

8.4.3 patch

SE-66366Resolved an issue with the Avaya connector to now display an alert when there is network disconnection.

7.4.0 hotfix

8.4.3 patch

SE-66419Resolved an issue where the JTAPISDK log did not roll over correctly when the file size limit was reached.

7.4.0 hotfix

8.4.3 patch

SE-66691Resolved an issue with the Avaya connector that resulted in an incorrect UI display during network outages.

7.4.0 hotfix

8.4.3 patch

SE-66709Resolved a conflict between the Pega Call phone book auto-complete control and Google Chrome autofill settings.

8.3.0 hotfix

8.4.3 patch

SE-66785Added support to the Avaya connector to detect unsolicited agent logout when an agent's endpoint becomes unregistered.

8.1.0 hotfix

8.4.3 patch

SE-66808Added the ability to poll for unsolicited agent state changes when using the Avaya connector.

8.2.0 hotfix

8.4.3 patch

SE-67133Resolved an issue where the call control panel displayed agent options even when a customer service representative (CSR) was not logged in to the computer telephony integration (CTI) link as an automatic call distributor (ACD) agent.

7.4.0 hotfix

8.4.3 patch

SE-67231Resolved an issue where the call control panel did not reflect the correct state after web socket connectivity loss.

7.4.0 hotfix

8.4.3 patch

SE-68205Resolved an issue reading call objects when using site IDs.

8.5.0 hotfix

8.4.3 patch

SE-68333Resolved an issue with an incorrect UI display because of a problem with rule resolution.

7.4.0 hotfix

8.4.3 patch

SE-68374Added an extension point to support localization of reason codes for the Finesse connector.

8.4.1 hotfix

8.4.3 patch

SE-68546Resolved an issue with the Cisco ICM/UCCE connector where agents with 12 or more skills were unable to set themselves ready to take calls.

7.1.3 ML4

8.4.3 patch

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