Pega Call 8.4.4
Pega Call 8.4.4 includes fixes for customer-reported issues or internally-identified issues.
Resolved issues in Pega Call 8.4.4
| Issue ID | Description | Version fixed |
| INC-157882 | Resolved an issue with the display of the call transfer button which prevented CSRs from transferring a call. | 8.4.3 hotfix 8.4.4 patch |
| INC-162856 | Added support for server-side logging of errors when using the Finesse connector. | 8.4.3 hotfix 8.4.4 patch |
| INC-163403 | Fixed an issue that incorrectly reported presence agent as not loaded/initialized during login. | 8.4.3 hotfix 8.4.4 patch |
| INC-164298 | Resolved an issue with logging in to Pega Call through either SSO or LDAP. | 8.4.3 hotfix 8.4.4 patch |
| INC-164510 | Resolved an issue with the Avaya AES connector that prevented Pega alerts from being raised for connection issues. | 8.4.3 hotfix 8.4.4 patch |
| INC-170325 | Resolved an issue with Cisco Finesse connector where the reconnect after a network disruption would sometimes fail. | 8.4.3 hotfix 8.4.4 patch |
| INC-174080 | Added an extension point to control the visibility of manual and auto in buttons for supported connectors. | 8.4.3 hotfix 8.4.4 patch |
| INC-174259 | Resolved an issue with selecting a number from the phone book that prevented the call from being placed. | 8.4.3 hotfix 8.4.4 patch |
| INC-174187 | Resolved a timing issue with consultation calls on Avaya which would result in Invalid Party errors. | 8.4.3 hotfix 8.4.4 patch |
| INC-161037 | Added an extension point to support customer handling of Genesys EventUserEvent for the Genesys Pure Engage Platform SDK connector. | 8.2 hotfix 8.4.4 patch |
| SE-69807 | Resolved a timing issue that would occasionally overwrite the error message of a failed login attempt. | 8.2 hotfix 8.4.4 patch |
| INC-169537 | Added an optional feature to display error messages in a sliding notification panel instead of an alert popup. | 8.2 hotfix 8.4.4 patch |
| INC-163990 | Resolved an issue with CTI agent password being exposed in network trace. | 7.4 hotfix 8.4.4 patch |
| SE-66808 | Added an option to poll for agent state changes to the Avaya connector as the Avaya JTAPI interface does not generate events for some agent state change scenarios. | 8.2 hotfix 8.4.4 patch |
| Added a setting for Avaya links that, when enabled, prevents the system from indicating to CSRs that a supervisor is monitoring their current call. |
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