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Pega Call 8.4.4

Suggest edit Updated on April 27, 2022

Pega Call 8.4.4 includes fixes for customer-reported issues or internally-identified issues.

Note: This patch requires Pega Platform version 8.4.5 or later.

Resolved issues in Pega Call 8.4.4

Issue IDDescriptionVersion fixed
INC-157882Resolved an issue with the display of the call transfer button which prevented CSRs from transferring a call.

8.4.3 hotfix

8.4.4 patch

INC-162856Added support for server-side logging of errors when using the Finesse connector.

8.4.3 hotfix

8.4.4 patch

INC-163403Fixed an issue that incorrectly reported presence agent as not loaded/initialized during login.

8.4.3 hotfix

8.4.4 patch

INC-164298Resolved an issue with logging in to Pega Call through either SSO or LDAP.

8.4.3 hotfix

8.4.4 patch

INC-164510Resolved an issue with the Avaya AES connector that prevented Pega alerts from being raised for connection issues.

8.4.3 hotfix

8.4.4 patch

INC-170325Resolved an issue with Cisco Finesse connector where the reconnect after a network disruption would sometimes fail.

8.4.3 hotfix

8.4.4 patch

INC-174080Added an extension point to control the visibility of manual and auto in buttons for supported connectors.

8.4.3 hotfix

8.4.4 patch

INC-174259Resolved an issue with selecting a number from the phone book that prevented the call from being placed.

8.4.3 hotfix

8.4.4 patch

INC-174187Resolved a timing issue with consultation calls on Avaya which would result in Invalid Party errors.

8.4.3 hotfix

8.4.4 patch

INC-161037Added an extension point to support customer handling of Genesys EventUserEvent for the Genesys Pure Engage Platform SDK connector.

8.2 hotfix

8.4.4 patch

SE-69807Resolved a timing issue that would occasionally overwrite the error message of a failed login attempt.

8.2 hotfix

8.4.4 patch

INC-169537Added an optional feature to display error messages in a sliding notification panel instead of an alert popup.

8.2 hotfix

8.4.4 patch

INC-163990Resolved an issue with CTI agent password being exposed in network trace.

7.4 hotfix

8.4.4 patch

SE-66808Added an option to poll for agent state changes to the Avaya connector as the Avaya JTAPI interface does not generate events for some agent state change scenarios.

8.2 hotfix

8.4.4 patch

Added a setting for Avaya links that, when enabled, prevents the system from indicating to CSRs that a supervisor is monitoring their current call.

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