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Pega Call 8.5.1

Suggest edit Updated on April 22, 2022

Pega Call 8.5.1 includes fixes for customer-reported issues or internally-identified issues.

Note: This patch requires Pega Platform version 8.5.2 or later.

Resolved issues in Pega Call 8.5.1

Issue IDDescriptionVersion fixed
SE-65260Added support for call data when using Cisco dialers.

7.4.0 hotfix

8.5.1 patch

SE-65577Added a timer to the call control panel icon to show the duration for which a call has been on hold.

8.3.0 hotfix

8.5.1 patch

SE-65840Resolved an issue where call processing was looking for calls that were not persisted.

8.2.0 hotfix

8.5.1 patch

SE-66038Resolved an issue where Cisco application gateways did not use all of their threads while processing requests.

7.21.1 hotfix

8.5.1 patch

SE-66419Resolved an issue where the JTAPISDK log did not roll over correctly when the file size limit was reached.

7.4.0 hotfix

8.5.1 patch

SE-66520Resolved an accessibility issue with the call control panel icon.

8.4.0 hotfix

8.5.1 patch

SE-66691Resolved an issue with the Avaya connector that resulted in an incorrect UI display during network outages.

7.4.0 hotfix

8.5.1 patch

SE-66709Resolved a conflict between the Pega Call phone book auto-complete control and Google Chrome autofill settings.

8.3.0 hotfix

8.5.1 patch

SE-66785Added support to the Avaya connector to detect unsolicited agent logout when an agent's endpoint becomes unregistered.

8.1.0 hotfix

8.5.1 patch

SE-67133Resolved an issue where the call control panel displayed agent options even when a CSR was not logged in to the computer telephony integration (CTI) link as an automatic call distributor (ACD) agent.

7.4.0 hotfix

8.5.1 patch

SE-67231Resolved an issue where the call control panel did not reflect the correct state after web socket connectivity loss.

7.4.0 hotfix

8.5.1 patch

SE-67253Resolved an issue where the calltype and onSwitch properties did not populate correctly for inbound calls using the Avaya connector.

8.4.2 hotfix

8.5.1 patch

SE-67857Resolved an issue sending keystrokes as dual-tone multi-frequency (DTMF) tones.

8.4.2 hotfix

8.5.1 patch

SE-68132Resolved an issue with call object purging.

8.4.0 hotfix

8.5.1 patch

SE-68205Resolved an issue reading call objects when using site IDs.

8.5.0 hotfix

8.5.1 patch

SE-68308Resolved an issue applying call treatments when calling another station using the Avaya connector.

8.5.0 hotfix

8.5.1 patch

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