Skip to main content

Pega Call 8.5.2

Suggest edit Updated on May 20, 2021

Pega Call 8.5.2 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.5.2

Issue IDDescriptionVersion fixed
INC-157882Resolved an issue with the display of the call transfer button which prevented customer service representatives (CSRs) from transferring a call.

8.4.3 hotfix

8.5.2 patch

INC-161037Added an extension point to support customer handling of Genesys EventUserEvent for the Genesys Engage Platform SDK connector.

8.2 hotfix

8.5.2 patch

INC-164300Resolved an issue with login preferences preventing automatic login to Pega Call. Previously, users who selected Automatically Login to Phone system and did not select Login to Phone System upon Pega Login in their phone preferences could not log in to Pega Call after logging in to their Pega application.

8.3.1 hotfix

8.5.2 patch

INC-164510Resolved an issue with the Avaya AES connector that prevented Pega alerts from being raised for connection issues.

8.4.3 hotfix

8.5.2 patch

INC-165305Added a feature that supports transferring a Pega Customer Service interaction via a conference call.

8.5 hotfix

8.5.2 patch

INC-165540Added a new badge to the call control panel icon to distinguish when a CSR is busy or talking and when they are unavailable.

8.5 hotfix

8.5.2 patch

INC-165880Added support for optional cloning of Pega Customer Service interactions when performing an integrated voice and data transfer.

8.5 hotfix

8.5.2 patch

INC-167248Added an extension point to support a custom phone book search UI when using integrated voice and data transfer.

8.5 hotfix

8.5.2 patch

INC-169537Added optional feature to display error messages in a sliding notification panel instead of an alert popup.

8.2 hotfix

8.5.2 patch

INC-170325Resolved an issue with Cisco Finesse connector where the reconnect after a network disruption would sometimes fail.

8.4.3 hotfix

8.5.2 patch

INC-172723Resolved an issue with the display of conference participants when setting up a conference call using a custom phone book.

8.5.1 hotfix

8.5.2 patch

INC-174080Added an extension point to control the visibility of manual and auto in buttons for supported connectors.

8.4.3 hotfix

8.5.2 patch

INC-174187Resolved a timing issue with consultation calls on Avaya which would result in Invalid Party errors.

8.4.3 hotfix

8.5.2 patch

INC-174259Resolved an issue when selecting a number from the phone book that prevented the call from being placed.

8.4.3 hotfix

8.5.2 patch

INC-174449 Resolved an issue with the extension point that adds support for custom destinations in the voice data transfer dialog.

8.5.1 hotfix

8.5.2 patch

Not applicableAdded settings that control the order of appearance of the agent ID, password, and extension in the call control panel login dialog.

8.5.1 hotfix

8.5.2 patch

Not applicableAdded an extension point that allows customizing icon classes in the call control panel.

8.5.1 hotfix

8.5.2 patch

Not applicableAdded an extension point that allows hiding of the CTI Link drop-down list in the call control panel login dialog.

8.5.1 hotfix

8.5.2 patch

SE-66426A mute button can be added to the call control panel for custom connectors that support this capability.

8.4.2 hotfix

8.5.2 patch

SE-66808Added an option to poll for agent state changes to the Avaya Connector as the Avaya Jtapi interface does not generate events for certain agent state change scenarios.

8.2 hotfix

8.5.2 patch

SE-68374Added an extension point to support localization of reason codes for the Finesse connector.

8.4.1 hotfix

8.5.2 patch

SE-68546Resolved an issue with the Cisco ICM/UCCE connector for agents with 12 or more skills.

7.1.3 hotfix

8.5.2 patch

SE-68586Resolved an issue with logging in to Pega Call through either SSO or LDAP.

8.4 hotfix

8.5.2 patch

SE-69028Resolved an issue with sending ‘0’ as a DTMF digit.

8.3.1 hotfix

8.5.2 patch

SE-69807Resolved a timing issue that would sometimes overwrite the error message of a failed login attempt.

8.2 hotfix

8.5.2 patch

SE-70090Fixed an issue that incorrectly reported presence agent as not loaded/initialized during login.

8.4.3 hotfix

8.5.2 patch

SE-70099Added support for server side logging of errors when using the Cisco Finesse connector.

8.4.3 hotfix

8.5.2 patch

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us