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Pega Call 8.5.3

Suggest edit Updated on May 20, 2021

Pega Call 8.5.3 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.5.3

Issue IDDescriptionVersion fixed
INC-165454Resolved an issue with the default work mode being incorrectly populated for all types of computer telephony integration (CTI) links, which prevented login to Pega Call used with the Cisco ICM/UCCE connector. Added the ExtendWorkMode extension point to allow customers to specify the default work mode.

8.5.0 hotfix

8.5.3 patch

INC-177879Resolved an issue with agents intermittently receiving the CSTA 74 error while accepting calls with Avaya connectors.

8.4.3 hotfix

8.5.3 patch

INC-178379Resolved errors that occurred when an agent did a blind transfer while automatic call answering was enabled.

8.3.1 hotfix

8.5.3 patch

INC-179566Resolved an issue with a circular deadlock occurring when a user logs in to an Avaya CTI link.

8.4.4 hotfix

8.5.3 patch

INC-179703Resolved an issue that caused the call control panel to render slowly, resulting in performance alerts in Pega Predictive Diagnostic Cloud™ (PDC).

8.6.0 hotfix

8.5.3 patch

INC-180855Added an option to configure logout reason codes.

8.5.2 hotfix

8.5.3 patch

INC-180902Resolved an issue with incorrect login messages displayed after closing and reopening the call control panel.

8.5.2 hotfix

8.5.3 patch

INC-181867Resolved an issue with Finesse CTI links where the dialed number was not populated correctly.

8.3.0 hotfix

8.5.3 patch

INC-182364Added an extension point for UI customization related to call placement.

8.4.3 hotfix

8.5.3 patch

INC-183823Resolved an issue with a tick mark incorrectly displaying on the More icon when agents set themselves available for calls.

8.5.2 hotfix

8.5.3 patch

INC-184796Modified the section of the call control panel containing the phone icon so that it refreshes when an agent selects Automatically Login to Phone system in their phone preferences and saves the change.

8.5.0 hotfix

8.5.3 patch

INC-185239Added an option for agents to set themselves available while on a call.

8.5.2 hotfix

8.5.3 patch

INC-186045Resolved an issue with agent password being visible in console logs.

8.4.4 hotfix

8.5.3 patch

INC-186900Resolved an issue with circumstanced rules not getting picked up during call processing.

8.5.2 hotfix

8.5.3 patch

INC-188777Resolved an issue with multiple calls showing active in the call control panel header even when there is no active call.

8.5.2 hotfix

8.5.3 patch

INC-191241Added a setting to disable the Amazon Connect media stream so that it does not provide media in a virtual desktop environment. To disable the stream, add the allowFramedSoftphone property to the CTI link's rule form and set it to false.

8.5.2 hotfix

8.5.3 patch

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