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Pega Call 8.5.4

Suggest edit Updated on April 22, 2022

Pega Call 8.5.4 includes fixes for customer-reported or internally-identified issues.

Note: This patch requires Pega Platform version 8.5.5 or later.

Resolved issues in Pega Call 8.5.4

Issue IDDescriptionVersion fixed
INC-195982Resolved an issue with the Avaya connector where the system showed two parties involved in the call instead of one when an agent was making an outbound call.

8.5.0 hotfix

8.5.4 patch

ISSUE 687473Improved the readability of errors messages that are displayed during network failures.

8.4.4 hotfix

8.5.4 patch

ISSUE 689655Added the ability to use the after-call-work (ACW) mode and AUX mode during a call while using Cisco ICM with Avaya ACD.

8.5.1 hotfix

8.5.4 patch

ISSUE 689657Added the ability to hang up a call that is in ringing state and the ability to clean up abandoned calls while using Cisco ICM with Avaya ACD.

8.5.1 hotfix

8.5.4 patch

ISSUE 692572Improved the reliability of web socket connections by adding the ability for such connections to auto-connect on failure.

8.4.4 hotfix

8.5.4 patch

ISSUE 692966Resolved an issue with session conflicts causing Extensible Messaging and Presence Protocol (XMPP) disconnects for the Cisco Finesse CTI link.

8.6.0 hotfix

8.5.4 patch

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