Skip to main content

Pega Call 8.6.1

Suggest edit Updated on May 20, 2021

Pega Call 8.6.1 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Call 8.6.1

Issue IDDescriptionVersion fixed
INC-161037Added an extension point to support customer handling of Genesys EventUserEvent for the Genesys Engage Platform SDK connector.

8.2 hotfix

8.6.1 patch

INC-164300Resolved an issue with login preferences preventing automatic login to Pega Call. Previously, users who selected Automatically Login to Phone System and did not select Login to Phone System upon Pega Login in their phone preferences could not log in to Pega Call after logging in to their Pega application.

8.3.1 hotfix

8.6.1 patch

INC-165454Resolved an issue with the default workmode being incorrectly populated for all types of CTI links, which prevented login to Pega Call used with the Cisco ICM/UCCE connector. Added the ExtendWorkMode extension point to allow customers to specify the default workmode.

8.6.1 hotfix

8.6.1 patch

INC-169537Added an optional feature to display error messages in a sliding notification panel instead of an alert popup.

8.2 hotfix

8.6.1 patch

INC-170325Resolved an issue with Cisco Finesse connector where the reconnect after a network disruption would sometimes fail.

8.4.3 hotfix

8.6.1 patch

INC-172723Resolved an issue with the display of conference participants when setting up a conference call using a custom phonebook.

8.5.2 hotfix

8.6.1 patch

INC-174080Added an extension point to control the visibility of manual and auto in buttons for supported connectors.

8.4.3 hotfix

8.6.1 patch

INC-174187Resolved a timing issue with consultation calls on Avaya which would result in Invalid Party errors.

8.4.3 hotfix

8.6.1 patch

INC-174259Resolved an issue that prevented a call from being placed after selecting a number from the phone book.

8.4.3 hotfix

8.6.1 patch

INC-174449Resolved an issue with the extension point that adds support for custom destinations in the voice and data transfer dialog.

8.5.1 hotfix

8.6.1 patch

INC-180855Added an option to configure CTI logout reason codes.

8.5.2 hotfix

8.6.1 patch

INC-180902Resolved an issue with incorrect login messages displayed after closing and reopening the call control panel.

8.5.2 hotfix

8.6.1 patch

INC-181867Resolved an issue with Finesse connector links in which the dialed number was not populated correctly.

8.6.1 hotfix

8.6.1 patch

INC-183072Resolved an issue with the call control panel not collapsing in the Firefox browser.

8.6.1 hotfix

8.6.1 patch

INC-183895Resolved an issue with display of a red icon in the call control panel for non-ACD login users.

8.6.1 hotfix

8.6.1 patch

INC-183896Resolved an issue with customer service representatives (CSRs) logged in to Pega Call without an agent ID being unable to log out.

8.6.1 hotfix

8.6.1 patch

ISSUE 654263Added an extension point that allows hiding the CTI Link list in the call control panel login dialog.

8.5.1 hotfix

8.6.1 patch

ISSUE 654242Added an extension point that allows customizing icon classes in the call control panel.

8.5.2 hotfix

8.6.1 patch

ISSUE 654243 Added settings that control the order of appearance of the agent ID, password, and extension in the call control panel login dialog.

8.5.1 hotfix

8.6.1 patch

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us