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Pega Call 8.6.2

Suggest edit Updated on May 20, 2021

Pega Call 8.6.2 includes the following enhancements and fixes for customer-reported issues. The release also includes fixes identified internally.

Important: All JavaScript rules in the Pega Call bundle are now final. You can no longer customize these rules. This change was made to prevent technical issues that might arise from erroneous customizations.

Resolved issues in Pega Call 8.6.2

Issue IDDescriptionVersion fixed
INC-178379Resolved errors that occurred when an agent did a blind transfer while automatic call answering was enabled.

8.3.1 hotfix

8.6.2 patch

INC-179566Resolved an issue with a circular deadlock occurring when a user logs in to an Avaya CTI link.

8.4.4 hotfix

8.6.2 patch

INC-182364Added an extension point for UI customization related to call placement.

8.4.3 hotfix

8.6.2 patch

INC-184796Resolved an issue where attempts to automatically log in users after they updated their login preferences generated a null point exception.

8.5.0 hotfix

8.6.2 patch

INC-186045Resolved an issue with agent password being visible in console logs.

8.4.4 hotfix

8.6.2 patch

INC-186422Added the ability for the call control panel to display time in hour units.

8.6.0 hotfix

8.6.2 patch

INC-188646Added an extension point to support T-Server-specific handling of reason codes when using the Genesys Engage Platform SDK connector.

8.6.0 hotfix

8.6.2 patch

INC-188777

(ISSUE 672861)

Resolved an issue with multiple calls showing active in the call control panel header even when there is no active call.

8.5.2 hotfix

8.6.2 patch

INC-188777

(ISSUE 675664)

Resolved an issue displaying agent information in the call control panel header when the panel was expanded.

8.5.2 hotfix

8.6.2 patch

INC-190604

(ISSUE 677024)

Resolved an issue where agents using Finesse links were unable to switch from the after call work (ACW) to any other state.

8.6.1 hotfix

8.6.2 patch

INC-190604

(ISSUE 677691)

Resolved an issue with Finesse links not retaining the ACW agent state upon browser refresh.

8.6.1 hotfix

8.6.2 patch

INC-191241Added a setting to disable the Amazon Connect media stream so that it does not provide media in a virtual desktop environment. To disable the stream, add the allowFramedSoftphone property to the CTI link's rule form and set it to false.

8.5.2 hotfix

8.6.2 patch

INC-192286Resolved an issue auto-starting an interaction start when URL tampering was enabled.

8.5.2 hotfix

8.6.2 patch

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