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Pega Customer Service 8.4.4

Suggest edit Updated on May 20, 2021

Pega Customer Service 8.4.4 includes fixes for the following customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Customer Service 8.4.4

Issue IDDescriptionVersion fixed
INC-159061Resolved an issue where an agent who just ended a chat would be made available immediately, even when the interaction was still open, and the agent was working on wrapping up the work.

8.4.2 hotfix

8.4.4 patch

SE-70352Resolved an issue where the case stayed in the wrong work basket during the blind transfer of that interaction.

8.3.1 hotfix

8.4.4 patch

INC-169817Resolved an issue where an InteractionId appeared blank as soon as the CSRManagerPortal was launched.

8.4.0 hotfix

8.4.4 patch

INC-155372Resolved an issue where PegaCRM 8.3 modified the pr_data_nlp_summary table exposing pyText.

8.3.0 hotfix

8.4.4 patch

SE-67994Resolved an issue where Pega Chat authentication failed when refreshed by configuring the CSRF settings.

8.3.1 hotfix

8.4.4 patch

INC-170953Resolved an issue with quick close configuration of interaction which didn't work as as expected. When Auto quick wrap-up is selected from Quick close configuration, closing the tab of the interaction should wrap up the interaction automatically and the status should be set to Resolved-Completed.

8.4.3 hotfix

8.4.4 patch

INC-175896Resolved an issue of bot failure escalation not working in Unified Messaging.

8.4.0 hotfix

8.4.4 patch

INC-165053Resolved an issue where the import functionality of common phrases was not working for some files and filenames. The file names must not contain special characters.

8.4.3 hotfix

8.4.4 patch

INC-180288Resolved an issue of null pointer exception that occurred when the CSR clicked the CSR Assistant button to share the form with the customer.

8.4.3 hotfix

8.4.4 patch

ISSUE-664076After upgrading the instance to the 8.4.4 version, modify the default customer font color to black and then re-download the bot, as JS files related to the bot are updated.

8.4.4 hotfix

8.4.4 patch

ISSUE-661929Resolved an issue where the CSR could not join queues after UME is configured by flushing the data page if the results were empty in czFetchOperatorQueues.

8.4.4 hotfix

8.4.4 patch

ISSUE-661417Resolved an issue where the *unknown* text was displayed in the address change dialog.

8.4.4 hotfix

8.4.4 patch

ISSUE-649932Resolved an issue of the tab title not being displayed correctly by passing the correct tab title to the CSServiceCaseTabTitle property, which is in the pyWorkPage in the section- pyCustomDCTabSection.

8.4.4 hotfix

8.4.4 patch

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