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Pega Customer Service 8.5.1

Suggest edit Updated on May 20, 2021

Pega Customer Service 8.5.1 includes fixes for the following customer-reported issues. The release also includes fixes identified internally.

Resolved issues in Pega Customer Service 8.5.1

Issue IDDescriptionVersion fixed
SE-65027Unable to find the OBC-OB-OrientalCS-Work-Grp1-Interaction-Call.CaptureCustomerRequest instance of the Rule-HTML-Section type when opening the service case assignment and selecting a radio button.8.5.0 hotfix, 8.5.1 patch
SE-66067The Verify me button and the Update address option are not visible in the Chat menu upon refresh.8.5.0 hotfix, 8.5.1 patch
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