Pega Customer Service 8.5.4
Pega Customer Service 8.5.4 includes fixes for customer-reported or internally-identified issues.
- This patch requires Pega Platform version 8.5.5 or later.
- Depending on the Pega Platform version that you are using,
you might have to contact your Pega
representative and ask for a hotfix:
- If you are using the Pega Platform version 8.5.4, ask for HFIX-81524.
- If you are using the Pega Platform version 8.5.5, ask for HFIX-82021.
- No hotfix is required for Pega Platform versions above 8.5.5.
Resolved issues in Pega Customer Service 8.5.4
| Issue ID | Description | Version fixed |
| INC-191031 | Resolved an issue where the D_Interaction data page showed incorrect values, and those values were not getting cleared. | 8.5.2 hotfix 8.5.4 patch |
| INC-191925 | Resolved an issue where it was not possible to create long sentence field value for the Italian language. | 8.5.0 hotfix 8.5.4 patch |
| INC-198588 | Resolved an issue where numerous alerts were observed on the Chat out-of-the-box rerouting logic | 8.4.4 hotfix 8.5.4 patch |
| INC-200064 | Resolved an error "com.pega.pegarules.pub.generator.RuleNotFoundException" caused by CAClearAllClipboards activity calling a withdrawn activity CAResetCompositeDisplayed in Pega version 8 after the upgrade. | 8.5.1 hotfix 8.5.4 patch |
| INC-198025 | Resolved an issue where the CSR Agents were not receiving interaction through the SMS channel. | 8.4.4 hotfix 8.5.4 patch |
| INC-191119 | Resolved an issue where the web service CPMCreateInteraction was not working as a wrong query parameter "customer id" was being passed instead of "ContactId." | 8.5.2 hotfix 8.5.4 patch |
| INC-191882 | Resolved an issue of interaction and service item display by setting the pySelected flag to false in the CSDeleteFromDriverRecents data transform, which is called at the close of the interaction tab. | 8.5.2 hotfix 8.5.4 patch |
| INC-198786 | In a chat session, when the wifi drops, a message is displayed in Pega that the network is down 'We are trying to reconnect your chat...'. The chat window message field is disabled. When Wifi connectivity is restored, the message is not deleted, and the chat window stays blocked. This issue is now resolved by modifying the updateOnlineStatus() in ChatEventHandlerForDC.js rule. | 8.5.0 hotfix 8.5.4 patch |
| INC-197104 | Resolved an error in the production that occurred when the incoming call from the customer was accepted by updating the date format in the try-catch block of the PostTaskData activity. | 8.5.3 hotfix 8.5.4 patch |
| INC-192477 | An error "the Flow Action post-processing activity FetchSvcDetailsForCallAddtask failed" occurred when the CSR tried to wrap up the case. Resolved this issue by adding a new condition to check if the log page exists on the work page in the activity CASetFirstWorkObject so that the empty log page is not referenced. | 8.2.0 hotfix 8.5.4 patch |
| INC-193814 | Resolved an issue with PDC throwing an exception This issue occurred because a when rule withdrawn in PegaAppCA:08-05 was being called in the CAWorkObject section. | 8.5.3 hotfix 8.5.4 patch |
| INC-195006 | Resolved an issue where a transfer to a queue or an agent was not working, post-upgrade to 8.4.4, by updating the CPMPreClose activity to skip to clean interaction pages step if the interaction was getting closed at CSR1 ( the source agent from whom the transfer was initiated). | 8.4.4 hotfix 8.5.4 patch |
| INC-201113 | Resolved an issue where the HTML title, alt text, and ARIA-label attributes on the buttons which swapped between Chart and Grid view had the unmeaningful and incorrect text. | 8.6.2 hotfix 8.5.4 patch |
| INC-199119 | Resolved a stack trace error that occurred when replying to an interaction-created email that was opened from the notification pop-up. | 8.4.4 hotfix 8.5.4 patch |
| INC-199639 | Resolved an issue in the CPMInteractionHeader section of the RS CPM:08-05-04, where the header always appeared extended in the 360 view because of a missing parameter "headerMode." | 8.5.4 hotfix 8.5.4 patch |
| INC-199838 | Resolved an issue where wrong popups would show up for the agent who transfers a chat. | 8.4.4 hotfix 8.5.4 patch |
| INC-186179 | Resolved an issue where a message wouldn't get delivered when a CSR enters a message and clicks on the send button. | 8.5.3 hotfix 8.5.4 patch |
Previous topic 8.5.4 (December 2021) Next topic Pega Call 8.5.4