The following tables describe the hotfixes that are required for Pega Customer
Service for Financial Services 7.21.
Pega Platform hotfix required for Pega Customer Service for Financial
Services 7.21
| Hotfix number | Prerequisites | Description |
| DL-60763 | Pega Platform 7.2.1 | When in IAC, if a user submits the modal dialog, the following
error is displayed: "There has been an issue; please consult your
system administrator". |
Pega Foundation for Financial Services 7.17 hotfix required for Pega Customer
Service for Financial Services 7.21
| Hotfix number | Prerequisites | Description |
| HFIX-26625 | Pega Platform 7.17 | Applied changes to Client Lifecycle Management application, Pega
Foundation for Financial Services, data pages, and sample data changes
for Customer Service (CS), Client Lifecycle Management (CLM) and Know
Your Customer (KYC) applications. |
| HFIX-27071 | Pega Platform 7.17 | Updates to Client Lifecycle Management application, data pages, and
sample data. |
Pega Collections hotfix required for Pega Customer Service for Financial Services
7.21
| Hotfix number | Prequisites | Description |
| HFIX-28550 | Pega Platform 7.2 | To accommodate changes to the Outbound interaction, Schedule payment
plan, Case status, and User Interface alignment. |
Hotfixes required for Pega Customer Service for Financial Services 7.21 - SDI
7.21 integrations
| Hotfix number | Prequisites | Description |
| HFIX-30272 (CSFS) | Pega Platform 7.2.1 | Changes are required to enable CSFS-SD integrations. |
| HFIX-30304 (SDI) | Pega Platform 7.2.1 | Changes are required to enable CSFS-SD integrations. |
| HFIX-30709 (SDI) | Pega Platform 7.2.1 | In Firefox browsers, the Save button in Dispute Transactions may not
work. |
| HFIX-30865 (SDI) | Pega Platform 7.2.1 | Child work object resolve-completed action fails to update the parent
work object status. |
Hotfixes required for Pega Customer Service for Financial Services 7.21
| Hotfix number | Prerequisites | Description |
| HFIX-28442 | Pega Platform 7.2 | To update current interaction data after modifying data in a service
case. |
| HFIX-32808 | Pega Platform 7.2 | Co-browse control has redundant code that makes extraneous calls to
the Firefly server. |
