Release 7.31 hotfixes

Updated on October 12, 2021

The following table describes the hotfixes that are required to support Pega Customer Service for Financial Services 7.31 - SDI 7.21 integrations.

Hotfix number	Prerequisites	Description
HFIX-32310 (SDI)	Pega Platform 7.3.1	Changes are required to address the following issues: A Parent case Claim ID is not routed to Smart Dispute user Workbaskets. In the Web Service Security portal, certain header text is not displayed properly. Resolving a Child Case (CS case) unexpectedly resolves its Parent case. A Pega Customer Service for Financial Services operator cannot access and process Smart dispute assignments assigned to a backend operator.
HFIX-33330 (SDI)	Pega Platform 7.3.1	This hotfix package contains changes of February Interface Elements Spreadsheet (IES) drop and few functional changes like Customer Service Representative (CSR)-Low value write off, Document configuration and Configuration Panel for Customer Service Representative (CSR) dispute processing.
HFIX-33835 (SDI)	Pega Platform 7.3.1	Changes are required to address the following issues: "Associate Merchant Credit" screen is repeating for CSFS-SD interaction portal and backend portal. Unable to create Visa Europe Dispute for CSFS-SD/WSS interaction portal. Missing Attachments section for Dispute Multiple Transactions (DMT) in CSFS-SD interaction portal. WSS-Claim ID is getting created for MasterCard instead of Dispute.

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