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Ensuring that conditional processing (Intent When) is disabled

Updated on March 25, 2020

The Enable deterministic actions (intent-whens) check box is cleared by default. When this option is disabled, Pega Customer Service does not process any Intent When rules.

  1. In the navigation pane of App Studio, click SettingsGeneral.
  2. In the list of general settings, click Suggested actions.
  3. Ensure that the Enable deterministic actions (intent-whens) check box is cleared.
  • Previous topic Configuring Pega Customer Service for conditional processing
  • Next topic Setting up context data by using the MapContext data transform

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