Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact. With this application, your company has new capabilities to:

• Improve service effectiveness by providing guided and personalized customer service processes.
• Increase operational productivity by automating work across business and technology silos.
• Increase customer retention and cross-sell revenue.
• Reduce training time.
• Ensure an optimal customer service experience with self service channel or assisted service channel.
• Ensure rapid deployment and continuous adaption.

For information about application features and configuration, see the following topics:

• Getting started
• Set up your organization and users
• Integrate external data
• Configure user portals
• Manage customer interactions
• Customer Decision Hub
• Configure service requests
• Test and deploy application changes
• Additional Information