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Adding new case types

Suggest edit Updated on March 16, 2021

If you require a new case type to meet your business needs, create one by using a case type template. Alternatively, if none of the templates meet your needs, you can create a new case type without a template.

Note: A new case type will inherit the default work pool class of the current operator's default access group. For information, see Assigning work pools to an access group.See the following topics for information about creating a new case type:

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