Pega Customer Service for Financial Services enables you to build and manage programs, and support customer service across functions including retail banking, commercial banking, card servicing, loan servicing, wealth management, and collections.

Pega Customer Service for Financial Services provides a comprehensive solution to the financial organizations by combining the features of the following applications:

• The Pega Foundation for Financial Services provides a common data model for all financial services applications allowing seamless integration between them.
• Pega Customer Service provides the foundation for the extensions of the Financial Services version.
• The Pega Collections application along with the Pega Customer Decision Hub application provides an in-depth solution for negotiating offers and scheduling payment plans.

Pega Customer Service for Financial Services is designed to work with Pega Customer Decision Hub, Pega Onboarding for Financial Services, Smart Dispute for Issuers, Smart Dispute for Acquirers, Smart Investigate for Payments, and Smart Investigate for Securities. These are optional components that can be implemented at the same time as Pega Customer Service for Financial Services or added to the application afterwards.