Skip to main content

 –

Troubleshooting Pega Knowledge issues

Suggest edit Updated on March 16, 2021

The following table provides solutions to some of the issues you may encounter when using Pega Knowledge with the Pega Customer Service application:

IssueSolution
The expected number of articles are not displayed in the Knowledge management panelIn App Studio, select Settings > General > Knowledge management, and then check the value for the article display setting. Organizations can configure the number of articles (1-5) to display to CSRs, or display an unlimited number of articles.
Remove the limit on the number of articles that are displayed in the Knowledge panel.In App Studio, select Settings > General > Knowledge management, and then clear the Limit the number of suggested articles option.
Unable to save articles using the Configuration tools. The system displays the following message: You are not allowed to make any changes. Please contact your System Administrator.Ensure that you (or a system administrator) update the DialogCoachingTipRS property in the CSGeneralSettings data transform, with an unlocked ruleset name that you create for saving articles, dialogs and coaching tips.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us