Disable the Augmented agent assistant
With the Augmented agent assistant component enabled, you can then disable it for a service case or individual screens, based on your business needs. Ensure that a technical resource, familiar with the class structure of your service cases as well as the flow action rules for each screen, completes this configuration.
Disabling the Augmented Agent Assistant for a service case
Based on your business requirements, you might sometimes need to disable the Augmented Agent Assistant component for a selected case type. To disable the Augmented Agent Assistant for a specific case type, you must enable the HideCSRAssistant data transform, which disables the CSR Assistant
- In the navigation pane of Dev Studio, on the App tab, click Classes to view a list of classes.
- For the required class, click .
- On the Definition tab, click the Add a row icon to add a new row.
- Under Actions, the default value is Set.
- In the Target field, enter
.HideCSRAssistant.
- In the Source field, enter true.
- Click Save.
Disabling the Augmented Agent Assistant for an individual screen
Business needs sometimes demand the disabling of the Augmented Agent Assistant component for individual screens. To disable the component on a per-screen basis, enable the HideCSRAssistant data transform on the flow action, which disables the CSR Assistant.
- In the navigation pane of Dev Studio, on the App tab, click Classes to view a list of classes.
- For the required class, click the Expand to show child rows icon to expand the class.
- Expand the Process category, and then expand the Flow Action category.
- To open the screen on which you want to disable the Assistant, click the required flow action.
- On the Action tab, in the Pre-processing or Post-processing section, in the Apply data transform autocomplete box, select .HideCSRAssistant.
- This data transform hides the Assistant for all screens in the flow from this point onward.
- Optional: To enable the Assistant for subsequent screens in the same flow, repeat steps 1 to 6 and select the .ShowCSRAssistant data transform.
- Click Save.
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