Legacy Webchat to Web Messaging migration best practices
Legacy Webchat was deprecated in Pega Platform™ and Pega Customer Service™ 8.6 and de-supported in version 8.7. As its replacement, you must use Web Messaging in the Digital Messaging channel interface as its replacement. Contact your organization’s Pega account team to begin the migration process to Web Messaging if not already in progress.
Pega Customer Service
Implementation Guide
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