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Modified case types

Updated on December 3, 2021

Use the modified case types as a point of reference to enhance any case type that you want to run in an external-CSR desktop or self-service portal.

Pega Customer Service Implementation Guide

The following table lists the application, case type, design methodology, and a link to a related Wiki article. Details of the design methodologies are provided as well as the changes made to existing case types to work with DX APIs v1 and be rendered in a React starter pack.

To get started, see Implementing case types using Digital Experience APIs for Pega Customer Service Case Management Edition that includes generic information around these reference examples; and then access specific reference examples listed in the following table:

Modified case types

ApplicationModified case typeDesign methodologyWiki article URL
Pega Customer ServiceStatement Copy Rebuild UX Implementing Statement Copy for Pega Case Management Edition
Pega Customer ServiceMake Payment Rebuild UXImplementing Make Payment for Pega Case Management Edition
Pega Customer Service for Communications Add Mobile Device Rebuild UXImplementing Add Mobile Service for Pega Case Management Edition
Pega Customer Service for Healthcare Claims InquiryRebuild UX Implementing Claims Inquiry for Pega Case Management Edition
Pega Customer Service for Healthcare Patient AssistanceParallel flowsImplementing Patient Assistance for Pega Case Management Edition
Pega Customer Service for Financial Services Replace Card Rebuild UXImplementing Replace Card for Pega Case Management Edition
Pega Customer Service for Financial Services Fee Inquiry Parallel flows Implementing Fee Inquiry for Pega Case Management Edition
Pega Customer Service for Insurance Personal Auto Claim Rebuild UX Implementing Personal Auto Claim for Pega Case Management Edition
Pega Customer Service for Insurance Change Beneficiary Parallel flows Implementing Change Beneficiary for Case Management Edition

Tags

Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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