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Pega Customer Service for Insurance Hotfixes

Suggest edit Updated on September 13, 2021

Hotfixes are software updates that Pega creates to fine-tune the behavior of a release. For hotfix installation details, see the readme that is included in the hotfix. Tables that contain hotfix information for each release are provided below.

Pega Customer Service for Insurance 8.6

Hotfix numberPrerequisitesDescription
HFIX-80930Pega platform 8.6A consolidated list of 8.6 localization fixes comprises this hotfix.

Pega Customer Service for Insurance 8.5

Hotfix numberPrerequisitesDescription
HFIX-69637Pega platform 8.5

A consolidated list of bug fixes, post 8.5 GA, comprises this hotfix.

HFIX-68488Fixes the emailCaseID Report Join Failed exception when a user clicks the e-mail icon in the EmailControlPanel section.
HFIX-69981When there is no CSR available for Chat, the Allow end-customers to submit an email when Chat is unavailable message is displayed. This presents the options for email and message in the Chat window. Then an item is queued for the cyCreateOfflineEmailMessage queue processor. This hotfix fixes the issue where the queue processor gets stuck on the queue item, and thus is unable to send an email from Chat.
HFIX-70231Fixes the issue where a user could not create the IVA / IVR channel and the No unlocked ruleset found error.
HFIX-70464Fixes the issue where a white space is displayed while reviewing a service case.

Pega Customer Service for Insurance 8.4

Hotfix numberPrerequisitesDescription
HFIX-67484Pega platform 8.48.4 Security Update – B20: Changes in activity rules to avoid direct invocation of activities without appropriate privileges. Security has been enhanced on a number of activity rules with the addition of the AllFlows existing privilege.
HFIX-61965A consolidated list of bug fixes, post 8.4 GA, comprises this hotfix.
HFIX-62885A consolidated list of bug fixes, post 8.4 GA, comprises this hotfix.
HFIX-62882A consolidated list of 8.4 localization fixes comprises this hotfix.
HFIX-61633Fixes the failure in Health Check post Platform Upgrade.
HFIX-69899Fixes the performance issue where the D_InteractionHistory data page is fetched with an empty Contact ID in the CPMOnChangePolicy activity.
HFIX-80801Fixes the PDC Alert - UnoptimizedProperty-14 Report CPMSsearchPolicy failed to join due to unoptimized PolicyID Property unexposed.

Pega Customer Service for Insurance 8.3

Hotfix numberPrerequisitesDescription
HFIX-67483Pega platform 8.38.3 Security Update – B20: Changes in activity rules to avoid direct invocation of activities without appropriate privileges. Security has been enhanced on a number of activity rules with the addition of the AllFlows existing privilege.
HFIX-55928Fixes the issue where a chat escalation to a CSR fails using the command - Chat with Agent, in a Web Chatbot set-up.

Pega Customer Service for Insurance 8.2

Hotfix numberPrerequisitesDescription
HFIX-67481Pega platform 8.28.2 Security Update – B20: Changes in activity rules to avoid direct invocation of activities without appropriate privileges. Security has been enhanced on a number of activity rules with the addition of the AllFlows existing privilege.
HFIX-53463A consolidated list of 8.2 localization fixes comprises this hotfix.
HFIX-54080Fixes the incorrect sections and data page references, leading to inappropriate Recent Cases and Recent Interactions. 
HFIX-59472Fixes the LoadServiceItems fails: Property 'pyID' is not a Database Column error, seen when the OOTB LoadServiceItems activity is run in an instance with a SQL database.
HFIX-61855Fixes the customer timeline by customizing the logic in WorkObjectDetails to fetch work objects from the CSI-related Work tables.
HFIX-62659Fixes the perfomance-related issues due to the LoadServiceItems activity on deferred load in the CPMOpenServiceItemInfoByContact section. 
HFIX-64954Fixes the issue where extracted values by the Text Analyzer do not get mapped to the intent task.

Pega Customer Service for Insurance 8.1

Hotfix numberPrerequisitesDescription
HFIX-67480Pega platform 8.28.1 Security Update – B20: Changes in activity rules to avoid direct invocation of activities without appropriate privileges. Security has been enhanced on a number of activity rules with the addition of the AllFlows existing privilege.
HFIX-48291A consolidated list of bug fixes, post 8.1 GA, comprises this hotfix.
HFIX-49028In Claims Composite, conditionally hide 'Status' for Travel and Personal Auto LOBs (Lines of Businesses), and show only for Life LOB.
HFIX-51392CustomerServiceForInsurance Application has a built on Application as PegaDM. Instead of PegaDM 8, PegaDM 7.10 was shipped in the App Stack. Since it is incorrectly provided in the Framework itself, customers cannot update it. This results in additional warnings in the application rule. This hotfix has a correct the PegaDM Version as in 8 in the App Stack. 

Pega Customer Service for Insurance 7.4

Hotfix numberPrerequisitesDescription
HFIX-67578Pega platform 7.47.4 Security Update – B20: Changes in activity rules to avoid direct invocation of activities without appropriate privileges. Security has been enhanced on a number of activity rules with the addition of the AllFlows existing privilege.
HFIX-44165A consolidated list of bug fixes, post 7.4 GA, comprises this hotfix.
HFIX-46152A consolidated list of 7.4 localization fixes comprises this hotfix.
HFIX-44375This hotfix corrects the product name which was shipped incorrectly.
HFIX-45162Fixes the Pega Knowledge Rule Resolution exception when multiple users update a Knowledge article.
HFIX-45568If an interaction is opened from the Recent Interactions section, and subsequently closed, and then again if another interaction is opened from the Recent Interactions, the system displays an error in the browser. The Empty Work Item Handle error is fixed in this hotfix.
HFIX-46914Fixes the following Pega Express (currently App Studio) settings related issue. When CDH is enabled, it does not persist. When CDH is enabled, Augmented Agent is displayed with Common Phrases, Page Push, Knowledge Articles, and Allow Auto-Response. If CDH is disabled after enabling Common Phrases and Page Push, then Common Phrases and Page Push should be disabled, but they are still enabled.
HFIX-47534Fixes the issue where duplicate service tasks are being created when multiple intents are launched from the Interaction Driver, and while toggling between the intents.

Pega Customer Service for Insurance 7.31

Hotfix numberPrerequisitesDescription
HFIX-39753Pega platform 7.31A consolidated list of bug fixes, post 7.31 GA, comprises this hotfix.
HFIX-41186A consolidated list of bug fixes, post 7.31 GA, comprises this hotfix.
HFIX-40423A consolidated list of 7.31 localization fixes comprises this hotfix.
HFIX-39979A consolidated list of bug fixes around Mobile UI and Omni-Channel Behaviour, post 7.31 GA, comprises this hotfix.

Pega Customer Relationship Management for Insurance 7.22.1

Hotfix numberPrerequisitesDescription

Hfix-28226

Pega platform 7,2,2

Unable to initialize a ClassInfoConclusion for PEGACPMI-PAB-WORK.

Important: This hotfix is required for upgrades only. Before you upgrade the Pega Platform to the latest version, you must apply this hotfix to your system. New installations do not require this hotfix.

Hfix-33921Existing links are not displayed under the Modify Policy Links service case.

To see the list of other Customer Relationship Management for Insurance 7.22.1 hotfixes, see: https://pdn.pega.com/customer-relationship-management-insurance-hotfixes.

Pega Customer Service for Insurance 7.22

Hotfix numberPrerequisitesDescription
HFix-28226Pega platform 7.2.2

Unable to initialize a ClassInfoConclusion for PEGACPMI-PAB-WORK.

Important: This hotfix is required for upgrades only. Before you upgrade the Pega Platform to the latest version, you must apply this hotfix to your system. New installations do not require this hotfix.

HFix-33077When running App Express, selecting all the channels in the Settings tab fails to list all the channels.

Pega Customer Service for Insurance 7.21

Hotfix numberPrerequisitesDescription
HFix-28226Pega platform 7.2.2

Unable to initialize a ClassInfoConclusion for PEGACPMI-PAB-WORK.

Important: This hotfix is required for upgrades only. Before you upgrade the Pega Platform to the latest version, you must apply this hotfix to your system. New installations do not require this hotfix.

HFix-28226Pega platform 7.2.1

Unable to initialize a ClassInfoConclusion for PEGACPMI-PAB-WORK.

Important: This hotfix is required for upgrades only. Before you upgrade the Pega Platform to the latest version, you must apply this hotfix to your system. New installations do not require this hotfix.

HFIX-27490Pega platform 7.2Changes are required to remove Federated Case Management from the list of required rulesets.
HFix-27246Issues found using CoBrowse due to an incorrect class reference.
HFix-27392Updates are required in order for the circumstanced definition of CPMMobileSelfServicePortal to render the proper harness.
HFix-27714Self Service portals do not display a Pega Chat launch button.
HFix-27755Child interactions fail to launch in some portals.
HFix-28007Changes are required to support certain Dashboard configurations.
HFix-28044The database table instance is missing for pegacpmi - work and pegacpmi-work-interaction.

Pega Customer Service for Insurance 7.12

Hotfix numberPrerequisitesDescription
HFix-28226Pega platform 7,2.1

Unable to initialize a ClassInfoConclusion for PEGACPMI-PAB-WORK.

Important: This hotfix is required for upgrades only. Before you upgrade the Pega Platform to the latest version, you must apply this hotfix to your system. New installations do not require this hotfix.

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