Release 8.5 hotfixes
| Hotfix number | Prerequisites | Description |
| HFIX-69637 | Pega platform 8.5 | A consolidated list of bug fixes, post 8.5 GA, comprises this hotfix. |
| HFIX-68488 | Fixes the emailCaseID Report Join Failed exception when a user clicks the Email icon in the EmailControlPanel section. | |
| HFIX-69981 | When there is no CSR available for Chat, the Allow end-customers to submit an email when Chat is unavailable message is displayed. This presents the options for email and message in the Chat window. Then an item is queued for the cyCreateOfflineEmailMessage queue processor. This hotfix fixes the issue where the queue processor gets stuck on the queue item, and thus is unable to send an email from Chat. | |
| HFIX-70231 | Fixes the issue where a user could not create the IVA / IVR channel and the displayed No unlocked ruleset found error. | |
| HFIX-70464 | Fixes the issue where a white space is displayed while reviewing a service case. |
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