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Issues resolved in version 8.5

Suggest edit Updated on April 16, 2021

This table describes issues resolved in this release that are of the most interest to and likely to have the most impact on the Pega user and developer community.

The following ID references are used:

  • Reference numbers beginning with “BUG-” refer to entries logged in the Pega issue-tracking system.
  • Reference numbers beginning with “SR-” refer to corresponding Support Requests logged in My Support Portal.
  • Reference numbers beginning with “US-” refer to corresponding User Story.
Tip: You can look up Pega Platform bug fixes in the Pega Platform Release Notes. If you know a BUG#, that number becomes the Issue#.

Issues addressed in Pega Customer Service 8.5

The following issues are fixed in Pega Customer Service 8.5.

IDTitle and Description
For on-premises environments, during an import, you might see this message in the Import Wizard: Not for customer distribution.
The Channels page still shows the deprecated Facebook Messenger channel interface in the UI even though the application no longer supports configuring Facebook Messenger bots using this option.
BUG-542372KM article window closes automatically without user intervention.
BUG-544749Consult your administrator error screen on Engagement profile.
BUG-547546CSRAssistant: fields are not getting populated.
BUG-581001Issue with additional access group and privileges

Issues addressed in Pega Customer Service for Financial Services 8.5

The following issues are fixed in Pega Customer Service for Financial Services 8.5.

IDTitle and Description
BUG-560498 In App Studio, the search configuration does not display for Customer Service for Financial Services data sources.
BUG-543791 The Chat with Agent class displays in the Recent Cases widget.
BUG-555947 Create Lead from phone call is not linked to the customer.
BUG-572377 Customer Name is not displayed in the interaction thread on the clipboard.
BUG-572494 Unable to open a cancelled outbound call work object.

Issues addressed in Pega Customer Service for Insurance 8.5

The following issues are fixed in Pega Customer Service for Insurance 8.5.

IDTitle and Description
BUG-493417 Section template issues seen in 'Report a Death Claim' Service Case.
BUG-493915Duplicate Knowledge Articles when Pega Underwriting for Insurance is also there in the same stack.
BUG-499496 Few Temporary Pages are getting populated in the Clipboard, causing possible dent in Performance.
BUG-501860Cosmetic issues in Make Payment, Create Lead & Schedule Activity Service Cases.
BUG-530510Unable to proceed further from the Parking Section in the Change Address Service Case in the Web Self-Service portal, when there are two different parallel sessions for the same user.
BUG-533804Industry type is displayed incorrectly in Pega Sales Automation for Insurance vs Pega Customer Service for Insurance under Organization details for B2B type of interactions.
BUG-533898Missing Quality Review Work Queue.
BUG-534707Enhance the right-pane implementation in Tree Navigation Screen Flow in the Change Address Service Case.
BUG-535503'&nbsp' is displayed instead of Space in Pulse in the Contact notes.
BUG-537089Inapproviate Field Values for the Express History enabled fields in the Wrap-up screen.
BUG-538080Accesssibility issues in the new styled Radio Buttons, as they are read out by JAWS as not selected, though selected.
BUG-538835InvalidQueryException while saving to Data Distribution Service (DDS) Apache Cassandra.
BUG-539481Date Picker Control isn't accepting custom width.
BUG-540307Unable to import CRM Sample DML .jar on an ESSQL instance.
BUG-540487Few duplicate layouts / fields in Personal Auto Claim Service Case.
BUG-540650Indifferent UI in Offer Negotiator Service Case vs Sales Negotiator Service Case.
BUG-540938Account Owner is displayed instead of Policyholder 'on hover' in Recent Cases.
BUG-541078'On hover' shows blank in Recent Cases when a Service Case is opened and closed.
BUG-541449Assigned Amount & Assigned Date are blank in the Assignment Information Tab in the Report a Death Claim Service Case.
BUG-541479Persona Icon is missing in built-on Applications.
BUG-541878URL Tampering upon opening a Tag in a Pulse comment.
BUG-541886Incorrect .pdf name in the Proof of Insurance Service Case.
BUG-542595Case isn't created via Smart e-Mail even when an attachment exists.
BUG-543608Users are allowed to delete the whole Section in App Studio
BUG-543797SMS correspondence is broken in 'Contact your agent' Flow in Change Address Service Case
BUG-544580Survey questions in File a Complaint Service Case aren't working properly
BUG-544919Quote amount varies on changing Stage in the Interation Portal
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