Skip to main content

Pega Customer Service issues resolved

Suggest edit Updated on May 20, 2021

The following issues are fixed in Pega Customer Service 8.6:

Issue IDTitle and Description
Previously, post-chat surveys were available only for web chat. Now, post-chat surveys are now available for all messaging channels.
To ensure consistent reporting, bots present only one type of post-chat survey questions at a time.
ISSUE 588722The email notification pop up window is shown on customer reply even though the email interaction case is open and in focus.
ISSUE 597762 After closing a chat interaction or disconnecting an agent and customer, the number of active conversations count is not always getting decreased.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us