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Pega Customer Service issues resolved

Suggest edit Updated on May 20, 2021

The following issues are fixed in Pega Customer Service 8.6:

Issue IDTitle and Description
Previously, post-chat surveys were available only for web chat. Now, post-chat surveys are now available for all messaging channels.
To ensure consistent reporting, bots present only one type of post-chat survey questions at a time.
ISSUE 588722The email notification pop up window is shown on customer reply even though the email interaction case is open and in focus.
ISSUE 597762 After closing a chat interaction or disconnecting an agent and customer, the number of active conversations count is not always getting decreased.
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