Issues resolved in version 8.7
This table describes issues resolved in this release that are of the most
interest to and are likely to have the most impact on the Pega user and developer community. The following ID reference is used: The following issues are fixed in Pega Customer Service
8.7: There are no issues resolved in Pega Customer Service for Communications
8.7. The following issues are fixed in Pega Customer Service for Financial Services
8.7: Pega Customer Service issues resolved
Issue ID Title and Description For updates, the new customer search feature is enabled, instead of
the legacy customer search feature. The toggle that disables the new
customer search feature (LegacyCustomerSearch) has the wrong
setting (turned off) for updates. For new installations, the old customer composites feature is
enabled, instead of the new customer composites feature. The toggle that
enables the new customer composites feature (ConfigureComposites)
has the wrong setting (turned off) for a new installation. The Messaging attachments tab in the Chat and messaging settings is
for a future release, and the ability to configure the settings is
disabled at this time. Previously, post-chat surveys were available only for web chat. Now,
post-chat surveys are now available for all messaging channels. To ensure consistent reporting, bots present only one type of
post-chat survey questions at a time. ISSUE 588722 The email notification pop up window is shown on customer reply even
though the email interaction case is open and in focus. ISSUE 597762 After closing a chat interaction or disconnecting an agent and
customer, the number of active conversations count is not always getting
decreased. ISSUE 670186 Chat component is not loading in ‘Data- Upgrade- DML only &
Enable Rules’ phase during zero down time update. Communications issues resolved
Financial Services issues resolved
Issue ID Title and Description ISSUE 671675 After the Chatbot completed the process, response to the Pega case
was not populated. ISSUE 650433 The Recent Tasks widget in the Customer tab
was not being refreshed upon completion of the service case. ISSUE 659031 The Interaction guidance feature was missing in the
Composite. ISSUE 635303 The Click to Call feature did not work in Customer Service for
Financial Services.
Previous topic Insurance 8.7 enhancements Next topic Known issues in version 8.7